:root{--bg: #f6f4f1;--surface: #ffffff;--ink: #23201d;--ink-soft: #6b6560;--ink-faint: #9b948e;--line: #e7e2dc;--line-soft: #efece7;--accent: #1f3b4d;--accent-soft: #2f5468;--gold: #b08a4a;--rose: #b07a86;--danger: #b4564c;--ok: #4f8466;--radius: 12px;--radius-sm: 8px;--shadow: 0 1px 2px rgba(40,33,26,.04), 0 8px 24px rgba(40,33,26,.06);--shadow-lg: 0 12px 48px rgba(30,24,18,.18);--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--serif: "Iowan Old Style", "Palatino Linotype", Palatino, Georgia, 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var(--line);border-radius:16px;padding:36px 32px;box-shadow:var(--shadow);display:flex;flex-direction:column;text-align:center}.login-mark{width:56px;height:56px;margin:0 auto 16px;border-radius:14px;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--serif);font-size:18px;letter-spacing:.5px}.login-card h1{font-family:var(--serif);font-size:24px;margin:0;font-weight:600}.login-sub{color:var(--ink-soft);margin:4px 0 24px}.field-label{text-align:left;font-size:12px;color:var(--ink-soft);margin-bottom:6px;font-weight:600}.login-card input{padding:11px 13px;border:1px solid var(--line);border-radius:var(--radius-sm);background:#fbfaf8;outline:none;transition:border-color .15s}.login-card input:focus{border-color:var(--accent-soft)}.login-error{color:var(--danger);font-size:13px;margin:10px 0 0}.login-hint{color:var(--ink-faint);font-size:12px;margin:16px 0 0}.login-hint code{background:var(--line-soft);padding:2px 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.12s}.svc-card:hover{border-color:var(--ink-faint)}.svc-card.on{border-color:var(--accent);background:#f0f4f6;box-shadow:0 0 0 1px var(--accent) inset}.svc-name{font-weight:600;font-size:13.5px}.svc-meta{font-size:11.5px;color:var(--ink-soft)}.slot-list{max-height:280px;overflow:auto;display:flex;flex-direction:column;gap:6px}.slot-row{display:flex;align-items:center;gap:10px}.slot-time{width:78px;flex:0 0 78px;font-size:12.5px;font-weight:600;color:var(--ink-soft);font-variant-numeric:tabular-nums}.slot-res{display:flex;flex-wrap:wrap;gap:5px}.res-pill{border:1px solid var(--line);background:var(--surface);border-radius:20px;padding:4px 11px;font-size:12px;color:var(--ink-soft)}.res-pill:hover{border-color:var(--ink-faint)}.res-pill.on{background:var(--accent);color:#fff;border-color:var(--accent)}.inp{width:100%;border:1px solid var(--line);border-radius:var(--radius-sm);padding:10px 12px;margin-bottom:8px;background:#fbfaf8;outline:none;resize:vertical}.inp:focus{border-color:var(--accent-soft)}.hint{font-size:13px;color:var(--ink-soft);padding:6px 0}.hint.err{color:var(--danger)}.hint.warn{color:var(--gold)}.panel-foot{padding:14px 22px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:10px}.foot-summary{font-size:13px;font-weight:600;color:var(--ink)}.foot-actions{display:flex;gap:8px;justify-content:flex-end}.btn{border:1px solid var(--line);background:var(--surface);padding:9px 16px;border-radius:9px;font-weight:600;font-size:13.5px;color:var(--ink);transition:all .12s}.btn:hover{border-color:var(--ink-faint)}.btn.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.btn.primary:hover{background:var(--accent-soft)}.btn.primary:disabled{opacity:.5;cursor:not-allowed}.btn.ghost{background:transparent}.btn.block{width:100%;margin-top:8px;padding:11px}.detail-hero{border-left:4px solid;padding:4px 0 4px 14px;margin:14px 0}.detail-time{font-family:var(--serif);font-size:20px;font-weight:600}.detail-svc{color:var(--ink-soft);margin-top:2px}.detail-res{color:var(--ink-faint);font-size:13px;margin-top:2px}.detail-rows{display:flex;flex-direction:column}.d-row{display:flex;gap:14px;padding:9px 0;border-bottom:1px solid var(--line-soft);font-size:13.5px}.d-row:last-child{border-bottom:none}.d-k{width:90px;flex:0 0 90px;color:var(--ink-faint);font-weight:600}.d-v{flex:1 1 auto}.note-text{color:var(--ink)}.src{display:inline-flex;align-items:center}.status-chip{padding:3px 10px;border-radius:16px;font-size:12.5px;font-weight:700}.status-flow{display:flex;flex-wrap:wrap;gap:6px}.flow-btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:7px 12px;font-size:12.5px;font-weight:600;color:var(--ink-soft)}.flow-btn:hover:not(:disabled){border-color:var(--ink-faint);color:var(--ink)}.flow-btn:disabled{opacity:.45;cursor:not-allowed}.flow-btn.warn{color:var(--gold);border-color:#e7d6b5}.flow-btn.danger{color:var(--danger);border-color:#e8c9c5}.status-extra{display:flex;gap:8px;margin-top:10px}.calls-wrap{max-width:1000px}.calls-head h2{font-family:var(--serif);font-size:22px;margin:0;font-weight:600}.calls-head p{margin:4px 0 16px}.calls-filter{margin-bottom:16px}.calls-table{background:var(--surface);border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:var(--shadow)}.calls-th,.calls-tr{display:grid;grid-template-columns:110px 1fr 110px 130px 130px;align-items:center;gap:12px;padding:12px 16px;text-align:left}.calls-th{background:#faf8f5;font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-faint);border-bottom:1px solid var(--line)}.calls-tr{border:none;border-bottom:1px solid var(--line-soft);background:var(--surface);width:100%;font-size:13.5px}.calls-tr:last-child{border-bottom:none}.calls-tr:hover{background:#faf8f5}.mono{font-variant-numeric:tabular-nums}.otag{padding:3px 9px;border-radius:14px;font-size:12px;font-weight:700;text-transform:capitalize}.senti.pos{color:var(--ok)}.senti.neg{color:var(--danger)}.senti.neu{color:var(--ink-soft)}.summary-text{font-size:13.5px;color:var(--ink);margin:0}.transcript{font-size:12.5px;white-space:pre-wrap;background:#faf8f5;border:1px solid var(--line);border-radius:10px;padding:12px;max-height:320px;overflow:auto;color:var(--ink);line-height:1.5;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.toasts{position:fixed;bottom:22px;left:50%;transform:translate(-50%);z-index:80;display:flex;flex-direction:column;gap:8px;align-items:center}.toast{background:var(--ink);color:#fff;padding:11px 18px;border-radius:10px;font-size:13.5px;font-weight:600;box-shadow:var(--shadow-lg);cursor:pointer;animation:toastin .22s ease}.toast.error{background:var(--danger)}.toast.ok{background:var(--ok)}@keyframes toastin{0%{transform:translateY(12px);opacity:0}}@media (max-width: 720px){.kpis{grid-template-columns:repeat(2,1fr)}.kpi:nth-child(2n){border-right:none}}